Customer Thank Yous & Google Reviews
We contacted you back in August to get some ideas about re-doing the front beds of our landscape in front of the house. They were old and tired and missing parts---you know the deal.
From the very first phone call (I talked to a fellow who explained the whole process clearly and thoroughly, and gave me a "rough" estimate, which turned out to be fairly close) I realized this was very do-able, Next up was Lauren, who came out to the house in a prompt, timely manner.....had some great ideas and listened to what we wanted, gave suggestions, changed the original plan without any hesitation---in short, she was wonderful. Answered all my questions, scheduled everything, made sure everything was going well. Responses to emails were timely and clear. And friendly as well.
Then the day came when work began. On schedule. This is really nice for a change. Seriously. Danny and Nery were wonderful. Danny placed all the plants after they finished thoroughly preparing the beds (they were a mess----overgrown, stumps were needing to be ground, old plants removed) and asked for my feedback. I had some, we replaced them, looked at them again, made another couple adjustments---I really felt like they cared about what I thought. Not dismissive at all. Very pleasant to deal with, seemed to enjoy what he was doing, quick with a smile. The same for Nary. His concern for getting the job done right was very apparent. Attention to detail, answering my questions, explaining why they were doing what they were doing.....both guys---I just cant say enough good about them. Jason came on the second day and did a great job with the edging (which really finished the project up nicely).
Like most people, we've had our share of contractors we would NEVER use again......You all under-promised and over-delivered. Such a nice change. I will be singing your praises!
Wishing all of you the best going forward!
Kendalle and Jerry Stock
My landscaping project completed (for now!) looks really nice! It is a clean look for a good change! There is room for a few a additions, be they ornamental, architectural, or plant based. That’s fun to think about. Next spring I’ll have a better idea of what I’d like to add, if anything. Dylan, Nerey and Mustafa did a great job, and made sure everything was just so and complimentary to the area. On the last work day as the four of us stood reviewing/ approving the area, a middle school student walking by commented on how nice it looked!
Early Sat. as I was watering, a neighbor whom I didn’t know drove by, stopping to tell me how much he liked it and as a result, had called CC for an estimate for his yard.
Thank you ALL for your expertise, talent and skill in trans-forming a mess into a success!
I enjoyed working with each of you.
Beth, North Chesterfield
When my fiancé and I first got engaged we were recommended to the florist of Cross Creek for our floral needs for our upcoming wedding. We made an appointment with Kim Vickers. Which let me first add, Kim was so sincere and caring about making an appointment that would work with both my fiancé and I’s conflicted work schedules; and that meant a lot to both of us! During our appointment we were welcomed with open arms and never felt rushed or pressured about anything! My wedding was yesterday and everything was so exquisite! Everything from the bouquets/boutonnieres to the church decorations to our gorgeous center pieces at our reception. She definitely is a master of her trade! From now on my wife and I will be recommending her name and Cross Creek’s name to anyone needing floral services. Thank you so much Kim for making our wedding day beautiful and stress free!
Josiah Robertson, Google Review
My wife and I got married recently and used the floral group at Cross Creek to do the flowers for our wedding. Kim was our main contact in the floral department and was a huge help. Not only were the flowers affordable but we recieved so many compliments from our guests at how wonderful they looked. I would highly recommend using Cross Creek for any floral needs. Friendly and helpful people! -The Stewarts, Google Review
Cross creek did an amazing job!! We purchased two Trees and two ruby falls shrubs. When they came to plant them they instructed me to place the flags where I wanted the trees and plants to be installed. Got home after the installation and couldn’t even tell they had been at my home besides the obvious plants were in the ground.
- Chip Wells, Google Review
Found some great scented plants for my home. Julia was a huge help and walked me around to find everything I needed. My toddler loves the goats! - Michael Archer, Google Review
I am new to the area and am very happy to have found Cross Creek. Fantastic collection of trees and shrubs. I look forward to visiting often as I landscape my new home.
- Chip Carbiener, Google Review
We love this place! Best nursery in Chesterfield we've found. They are very knowledgeable, helpful and reasonably priced.
- Michael Landers, Google Review
I just wanted to let you know how happy we are with our new patio. Everything turned out even better than we imagined. And please let your crew know how much we appreciate their hard work and dedication, even working in the rain to lay the sod on Friday! The weather cooperated on Saturday and we were able to christen the patio at our Mardi Gras party. All our guests were really impressed. I made sure to let them know that Cross Creek did the work.
Thanks again! Christine
I want to thank you, Lenin, Santiago, and Hector for doing an incredible job on my back yard and patio project. In all my adult life, I have never seen a harder-working crew! Lenin was so
very personable and helpful, listening to my every concern and following up with a solution to all, always with a smile and a can-do attitude. Customer satisfaction was his number one goal, which I greatly appreciated. He, Santiago, and Hector are
seemingly tireless workers, even in knee-deep mud! The weather has been challenging to say the least, but it didn’t stop this crew from pushing ahead with whatever could be done on any given day.
We shall see how everything holds up to another rainy forecast this weekend, but as of today, I am a very satisfied customer, and will recommend Cross Creek to all my friends and neighbors without hesitation.
Thanks again for all! Sincerely, Marybeth
It is one week since the residential landscape project you designed was installed by the Cross Creek team of professionals. We appreciated the energy and expertise Lenin
and his team brought to our yard. Lenin, Hector, Joanne and Sean were courteous, friendly and worked diligently throughout
the two day project. Obviously they take pride in the service they are performing and checked with us to confirm the layout for each area of our yard. The entire area was watered and left free of debris.
The design and installation were beautifully implemented and we are very pleased with the completed project. Numerous neighbors have come by and complemented us on the new landscaping .
Thanks to you and the entire team at Cross Creek for your time and effort to make our vision a reality.
- Julie and Shelton Smith
Cross Creek does a tremendous job. The associates are always ready to assist & know what's best to plant when & where. - Terry Kluender, Google Review
Loved this place! Wasn't expecting all that I uncovered but was glad that we decided to stop. Definitely worth the drive and the team, AMAZING! - TW Roberts, Google Review
Your two men Josh and Dylan are just getting ready to leave. Altho I can't say enough good about them, I'll try.They were prompt, personable, knowledgeable, and VERY hard working. Not only did they do an outstanding job, but I think they strove to do the BEST POSSIBLE job. They would move plants a few inches this way or that, to achieve the most attractive placement possible. They actually evened out the mulch by hand! I hardly even recognize my own property, for it looks the BEST it ever has in my 40 years of residence here. Cross Creek is EXTREMELY fortunate to have these men as employees. As far as I'm concerned, Cross Creek is the ONLY garden center in Richmond.
Thank you so much for seeing this job through.
- Phyllis, Richmond customer
Cross Creek Nursery is the BEST!!! They have been cutting my lawn/landscaping around my house for close to a year and I have never had a problem. They are extremely easy to work with and truly care about the customer experience. I highly recommend them!
- Christopher Pirrello, Google Review
Beautiful and healthy plants which are a far better choice than the home stores and a better value than other local nurseries. Spend time here during the week when it's not as crowded and you'll get as much expert advice as you could possibly need.
- Elizabeth Barnes, Google Review
I drive past other nurseries to come here. Great selection, prices are fine, nursery stock is extensive, fun to browse under big trees, in greenhouse, by the pond, and fun to see the goat. Staff is friendly and knowledgeable. I also like the selection of native plants. The honey bees are cool too.
- Ian Titley, Google Review
Absolutely amazing attentive service. Worked well with my landscape architect in bringing her plans for our urban garden to life. Highly recommend and encourage anyone to swing by and check out their work - 3300 West Broad Street.
- The High Point, Richmond
Loved the staff and great service and just WOW
- Jennifer Wilson, Google Review
Great products, great staff, and a family like atmosphere. Keep up the good work CC!
- James Seay, Google Review
What an amazing place! The atmosphere was very Zen and the team very helpful. I didn't want to leave.
- Trina Roberts, Google Review
Thank you Cross Creek, specifically Andrew and Rawlings, for your generosity and thoughtfulness. My dear friend was diagnosed with Stage 4 cancer. She was the past president of the garden club in our area and absolutely adores her yard. Given her disease and progression, she is unable to care for her yard. Andrew and Rawlings stepped up and offered free lawn care for 6 months as she continues her cancer treatment. Thank you again from my friend and all her supporters. ❤️
- Deborah Peery, Facebook Post
Very large variety and selection of plants and anything else that you need for outdoors. Friendly staff.
- Bill Shepherd, Google Review
I loved it especially during the week! Not as busy & was able to take my time & get excellent help...
- Sammy Luvit, Google Review