Here's what customers are saying about Cross Creek Landscaping:
My entire experience with all Cross Creek staff involved, was outstanding. The experience was refreshing -- to see the entire group of employees involved exceed expectations and contractual agreements. Ironically, I had a deck renovation occurring simultaneously to the landscape renovation, which was pretty much the exact opposite experience and result. From my initial meeting with Austin, to his plan adjustments to conform to my budget., to completion was all great. I appreciated being kept informed as install dates shifted due to weather and workload. The actual installers were very very hard working, professional, and conscientious. I tried to keep them hydrated during the heat, as well as supplied with extra vegetables from our vegetable garden. I hope the unused perennials removed, can be put to good use in other employees' gardens. I appreciate the fact that the project probably became larger then initially envisioned, due to the amount of old growth material which was removed and hauled away. Thank you again for that.
Thanks, and I look forward to watching the plan grow and
mature over the years.
Dennis and the crew from Cross Creek did another outstanding landscaping job at our home. We very much appreciated the fantastic effort made by your team (on-time, courteous, professional, extra efforts). Thanks again to Austin for the plan and all of your folks involved in the installation.
Stefi & Wayne did an awesome job! They both worked hard & listened to my instructions. We appreciated their great attitudes & willingness to do the job well. I was amazed about how quickly our project was completed. Wayne had a tough job digging up the hollies & the other four large bushes. I know it must have been difficult for Wayne to keep up his strength to get all of those hollies out of the ground. Stefi was kind to blow our leaves in the back yard off of the grass into our wooded area. Very thoughtful. Stefi & Wayne are wonderful team. They seem to get along well together. I definitely would recommend them to anyone. Austin did a wonderful job in helping us with our landscaping project. Thanks!
I would like to comment on the wonderful yard improvement job the Cross Creek team did for me. They placed a border, filled in with stone, and cemented my uneven steps into my back yard. Michael was the team leader and the job he and his workers did was nothing less than awesome. He not only leveled my steps, but placed stones in the concrete to give it that really professional look with a finishing touch. I love it. I did not expect him to go the extra mile. The team was very professional, helpful, and hard working! I couldn’t have asked for a better job. It looks so wonderful, I can’t stop looking at it. Thank you so much for giving me a back yard that solved several issues and that I can be proud of. I will not hesitate to contact you with any future jobs…..and I do have another one in mind! Keep up the good work!!
I just wanted to let you know that Michael and his team did a wonderful job on this project. He was a terrific person to work with and kept us updated the entire time about what and when things were going to happen. We’ve hired several landscapers since we’ve lived here and Cross Creek has, by far, provided the best experience! So we will definitely be giving you a call when it’s time to re-do the back yard. Thank you again for all Cross Creek did.
My wife and I are so happy and impressed with Michael. He did a wonderful job keeping us informed every step of the way and was more than happy to tweak a few things along the way so that we were completely satisfied with the project. Everything looks great and we will definitely be coming back to Cross Creek for future projects. Thank you for a job well done.
I was very pleased with the design process and final product. I appreciated Mark’s quick responses and flexibility throughout the design phase as we worked through plant selections and timing options. Lenin and the other worker(s) were efficient and a pleasure to work with also. Thanks.
Yards look awesome! Andrew and his crew were great. Andrew was extremely personable and professional.
I wanted to email you to let you know how happy I am with the installation of our new landscape and new timbers along the driveway and the crew who did the install on 10/30 & 10/31. The design Mark created looks great and I look forward to the plants growing. My college age children even noticed the change and commented on how good it looked and why we hadn’t done it years ago. I also wanted to complement you on the crew that was did the install. Lenin and his crew introduced themselves when they arrived and were very friendly. I spoke to Lenin about a few of my concerns especially my new neighbors dog fence wire which was touching my old boards along the driveway. He made sure that the wire was not broken, and it was buried when they were finished. I appreciated their neatness and hard work. I look forward to continuing using Cross Creek Nursery in the future.
James and Brittlyn did a great job here today. I am really excited about planting my perennial garden next spring in such nice rich soil that will be so easy to dig in. We are also excited to see the white daffodils coming up in the spring. In addition to working hard, James and Brittlyn were extremely cordial and a joy to work with. We are so pleased with all of the installations and will look forward to enjoying them even more in the future. Everyone in your company has been so helpful and cordial. It's been a very good experience in all aspects. Many thanks for all of your help and flexibility!!
We are so excited about our landscaping! They did a fantastic job together -- were here ahead of schedule / walked through the project (including measurements) / answered questions / cleaned up / were so polite and just great to work with! Thanks so much.
Just wanted you to know that your crew did an awesome job at our new house! We really appreciate Cross Creek's employees. Thanks!
Lenin & "crew" did an outstanding job on the dry creek bed and edging. You have the best employees! Both features look like they will guide the rain right out of the yard. The visual impact was so much more! It's fantastic.
Thanks so much for working with us on this issue.
The flowerbed looks great! The guys were so helpful and friendly. They answered all my questions. Their work was excellent as they set all the shrubs out for me to see the placement first and adjust as needed. Everything was cleaned afterwards and I couldn't believe how fast the work was completed. Thank you for your help!
Just a big compliment to Stefi and Chilo for a wonderful landscaping job!! My husband and I are very pleased with the finished product. Cross Creek should be very pleased with both individuals. We’ll be happy to brag about the wonderful service we have received. Thank you so much!!!
The lawn looks awesome! Jack, Jacob, and Brittlan were absolutely a joy to work with! We are so pleased with everything!
We are THRILLED with how nice everything looks, and we've even already received nice comments from two of our neighbors.
We love the shrubs! Andrew and Roberto were great and did an amazing job! Thank you very much! We look forward to future projects with you- looking into adding a patio and pool and we will definitely be looking to you for those projects on top of landscaping. Thanks!
Glen Allen 9/17
Stephanie, Patrick, and Jack did a really nice job for us. Stephanie and Patrick were very efficient, pleasant and conscientious workers. Our landscaping looks great!
I am so happy with the completed rain garden. I have passed your name on to several friends who are interested in landscape work and plan to have a garden open house soon. Thanks again for the good job!
Greg, Jelo, and Nelson did a wonderful job, we couldn't be happier! They left the site incredibly clean after building our retaining wall and installing our plants. We'd love to have all three of them do our next project, we are extremely impressed and highly recommend Cross Creek!
Just a quick note of thanks for your help with our landscaping redesign. The house looks completely different and it was a pleasure working with Stefi and Jonathan. They are hard workers and take pride in their work which clearly shows in the end result. Thanks again for your help with this! We will definitely keep you in mind for the back of the house in the future!
Phase one of our property clean-up went fantastic. Everyone worked very hard to get the yard ready for landscaping and grass this fall. After meeting with Austin initially, we do want shade friendly grass and low maintenance shrubs and plants. We hope you can come up with a plan for our yard this fall at planting time. Thanks again!
We are thrilled with the work you guys did. It looks fantastic.
The finished product looks great. We were impressed that you used all hard working people on our job. They completed all the items on the quote and were quite knowledgeable about plant care. They left the yard clean and neat with no debris left behind. We have printed the care instructions for the new landscape. This information is very useful as you are always in doubt about plant care at different times of the year. We appreciate all of your help with our yard restoration project.
Mark - Thank you for sending the "Josh Team" to work on our project.They are two very nice guys who worked very hard in the hot weather to put in a great looking rear yard. My wife is very pleased.
Cross Creek Nursery,
I recently had landscaping completed in my backyard led by Michael
Walker. I not only LOVE the outcome of my backyard project, especially
the brick walkway but thought the crew who completed the project was
exceptional. Michael and his crew made sure I was informed and
comfortable with every decision regarding this project, worked
extremely hard in high temperatures and were wonderful to work with.
I just want to commend the team that just fixed my huge, unfortunate drainage mess! They were very professional (other than the "yes ma'am - no ma'am" from the very polite young man ((who someone taught him great manners)) - I'm just kidding - he was great cuz he "couldn't" stop being polite. Great team, hard working to the last detail. I feel much better now knowing it's finally fixed right. Thank you very much!
OMG it looks wonderful. I am so happy to have discovered Cross Creek. We are so happy with the services you provide and with the workmanship and professionalism of your staff. I recommend you to all out friends. Thanks! Chester VA 6/17
We are very pleased with our landscape and hardscape project. Michael and the other gentleman, didn't catch his name, did an excellent job and were very courteous. We love it.
Mr. Murdock, you make excellent sense! Thank you so much for taking such good care of our landscaping needs. We will have more as winter approaches, as we bought the wooded lot next door and want to clear out brush and redirect the spring that is on the property. I am so happy with Cross Creek. And gosh things look gorgeous. Josh and Nerry were awesome. Thanks again, and you have a safe and happy 4th!
I have to let you know the guys did a fabulous job.They were very polite and very understanding of all my questions.They left the job with the yard, gardens & sidewalks all clean & tidy.The landscaping looks fabulous.Love it.
Mark I'd also like to say thank you and amazing job! Stefi and Jonathan were wonderful. I loved that the first thing she said was, "Good morning! It's nice to meet you! I am so excited to get started on this job!". She has such a positive attitude and unbelievable work ethic. I have never seen someone work as hard as she did on our job. I would highly recommend you guys to anyone. From the beginning to end this has been the easiest and best experience I've had with landscapers yet!
Mark - We just love our new yard. Jack and his crew were terrific. Nelson's masonry work has been the talk of the neighborhood. It's great to finally have curb appeal.
Austin - Your guys did an awesome job. Could not be happier.
Mike and Mark - I am so pleased with the results of your work here at my humble abode.
Wow! The front and back yards have NEVER looked so good!
It has been a pleasure to work with you all.
Hey Mark, The back yard looks great! Even better than I was imagining. Midlothian, VA 3/17
Austin, Your team did a terrific job. I now feel safe walking out the back door. And more importantly, I feel my grandchildren are safe. The landing looks 100% better than it ever did. Thank you so much. Cross Creek has a devoted customer in me and I will spread the word about the excellent customer service and professionalism.
Please share this with your manager. Thank you, thank you.
Austin I just wanted you to know your crew did an excellent job. They were professional and did everything to insure that the job was done to our satisfaction.
xxx and I want to say thank you for our wonderful landscaping. Christina Baker is fantastic. She knows her design plans, and her plants and is a great young lady to work with. The crews she put together for the hard scape-- Michael and his helper were fantastic and true artists. Their work was wonderful. Andrew and his helper really know their plants and did a great job with insulation. We are so happy with the results.
We thank all of you for a job well done.
Hi Mark, I just want you to know how much we love, love, love our new walkway!! It turned out beautifully. Also, I was so impressed with your crew! What a group of hard working professionals! You should be very proud to have them represent Cross Creek.
Thank you for everything. We love Cross Creek (the only place we will go for anything related to our yard!).
Austin, The team that was at the house was remarkable! They did an outstanding job not just planting and cleaning up but were professional and handled questions and slight modifications well. Thank you Austin.
Mark, I want to compliment Jack and Nelson. Not only do they do beautiful work, they work tirelessly during rain, heat and humidity. They need no supervision. Jack is also a problem solver. He finds alternative ways to complete a job and works around obstacles.
Mark, The two guys you sent here were absolutely fabulous!! Polite, hard working and just great guys!! I want to tip them so if I can have their names and can write them a check, that would be great! The level of professionalism was so admired after the two folks who came here and then disappeared! I truly appreciate you all so much and will not only be posting on Facebook credited your company and Wendell's but this forum call NextDoor!! The before and after photo are amazing!!
You have a fan forever!! I am so glad I listened to Wendell when she kept saying how great you were!!
Hey Mark, as you know Jack and the guys finished up our patio project Friday and we have to say it's incredible but I'm sure you hear that all the time. I have to say after months and months of sitting here thinking and rubbing on our thoughts with regards to how we wanted this to turn out that we had no way of knowing it would end up being this nice, it is awesome and I'm thinking it will only get better looking as the time passes. Please pass along how much myself and xxxx appreciate everything that Jack and his guys did, especially in the extreme heat. If you ever have a perspective customer that wants to speak with someone who you've completed a project for such as this one, we have no problem speaking with them.
Hey Mark, Your team did a fabulous job on our yard! We are so happy with everything! Jack and his crew were wonderful to work with - great communication, accommodating and extremely professional. And they worked so hard - we truly appreciate all their physical efforts too!
I will highly recommend your company to anyone who is in need of your services and even to those who aren’t because we have yard bragging rights now...
We are also very happy with the weekly maintenance work…now our yard will continue to look amazing!
Hey Austin - got home from work today and couldn't believe my eyes, what a huge transformation! The crew did such an amazing job - this turned out way better than we could have ever imagined!!
Please give the team a HUGE "Thank you" from us, as we couldn't be more pleased with the results of their hard work, professionalism, and attention to detail!
Only downside is, now I have to work all weekend to get the rest of the yard up to par ;)
Mark, Jack and Nelson have done a wonderful job. They are wrapping up the brick porch "pointing" now while we have a break in the weather. Could not have asked for better people or more skillful work.
Christina, Wanted to let you know that we are extremely happy with the results of the design/installation. We so appreciate your recommendations on plant selection and placement. We also wanted to let you / Cross Creek management (please forward accordingly) know what a great job that Greg and ??? (I just forgot his name!) did. They are very professional, knowledgeable, thorough and went well above/beyond our expectations! They represent Cross Creek very well as do you. They are the best of ANY contractor we have had provide services to us.
We look forward to enjoying our outdoor living space and the beauty Cross Creek has brought to it.
Austin - I can't even begin to express how much I love my new space in my backyard. It has far exceeded my expectations! Thank you for working with me throughout this whole process. Your crew has been equally as fantastic. It is still hard for me to believe that I have a level backyard. I was just looking at some before pictures that I took and it is truly hard to believe that it is the same space. Thanks for having a great vision for our space! Henrico 3/16
Mark All the work looks absolutely amazing—it turned out exactly as we pictured it, and we couldn’t be happier! We’ve already received so many compliments.
The patio and walkway have turned out beautifully. The guys were so nice to work with – and I am sure they told you they had to work in 15 degree weather!
Mr. McAuliffe - I wanted to take the time to tell you how pleased we are with the patio and landscape installation. We are enjoying the new fire pit and the plants selected add so much to our outdoor area. I also want you to know what a pleasant experience it was to work with Michael and German on the install. They are very professional and knowledgable in what they do. As a new homeowner, I wish all of our contractors had been this nice. They worked throughout the day and thoughtfully planned every task in front of them. They were polite and kind. I just wanted you to know what valuable employees they are! We will call on Cross Creek again. We enjoyed working with Christina also and will expand on her plan as we can. Thanks and Merry Christmas -
Hi Austin,- a lot of thanks! The stone looks incredible, I don’t even know how it was placed so perfectly
The Fan 10/15
Dear Christina and the Cross Creek Crew - I just wanted to let you know how pleased xxxx and I are with our new fire pit. We have put it to good use already and we are really pleased with how it turned it out. We would recommend working with Cross Creek to anyone.
Cross Creek did a wonderful job on our backyard. We are more than thrilled with how this turned out. We used the fire pit all weekend! Mark and his team provided top notch service! I highly recommend them for your landscaping needs.
Hi Mark - I just wanted you to know I think the landscaping looks great! I was away until this afternoon and Michael very graciously accommodated some "adjustment" requests for me :). I appreciated his sincere desire to make sure I was completely satisfied. You have been so wonderful - and patient - to work with and the work is beautiful.
Hey Mark, We love, love, love the yard!!! Neighbors have even stopped by to comment on what a great job you guys did.
Mark, I hope all is well. I just wanted to follow up to let you know how pleased xxxx and I are with the patio.
Andrew, You know I just can't tell you enough how wonderful your guys are!!! Austin and Mike and their crew have been AMAZING and have gone above and beyond in my opinion! I will Definitely never go through any other Landscaping company!! You and your family should be proud!!!
My yard in my opinion hasn't been the easiest and Austin Sent people back out today to help with some stuff...just top notch service.
Mark and Mike, I'd like to thank you both for the great job here. Mike, your oversight to the work effort and responsiveness to any of my concerns was greatly appreciated. I'd also like to particularly commend Michael for his professionalism, courtesy, and genuine concern for a high-quality delivery. He made sure also to communicate and address our questions. He and Herman created an amazing front walk, patio, and retaining walls. We could not be more pleased. Thank you both again.
Good morning Mark- the crew did a great job of installing the wall and plants. We are very happy with the results. Thank you
Austin - They did a spectacular job! I had no idea they would finish yesterday or I would have tried to be here. I was out all afternoon and came home to the final product. Better than we expected; we are very pleased. And they did a good job in placing the sprinkler, cleanup, mulch, etc.
Austin , our water feature continues to be such a blessing to us. You and your staff did a terrific job. Love these cool mornings where we can sit on the patio and enjoy it. Thanks again,
Mark - We want to tell you how great the front yard looks. Chris and his team did an excellent job with the workmanship. They were very professional and courteous. Every step in the project they asked for our opinion to make it come out the way we wanted. We are quite pleased. Your plant selections were also spot on. Thanks so much.
Mark, The patio and landscaping look fantastic!! Jack is doing a fabulous job. Thanks.
Mark, I just wanted you to know how pleased we are with the landscape job which was completed yesterday.
I would like you to know how professional and polite Chris and his assistant (sorry I forgot his name) were throughout the landscaping process. I can tell they really take pride in their work. Chris was anxious to please and bring our plan to fruition. We only used 7 of the 9 baby gem boxwoods. I await your bill for final payment. Thank you so much.
P.S. We have already received compliments from our neighbors.
Mark, I just want to let you know how pleased I am with the landscaping! The transformation of my yard is incredible! Christopher and the other man (sorry I didn't get his name) were a delight and such hard workers - very professional! I also, met Greg who was great!
Thanks so much! I actually can't wait to pay cause thrilled with the work!
Austin, Your crew were very hard working and did an extremely good job. Thank them for us and thank you for the beautiful design.
Austin, Thanks for everything! The back yard looks good, and the new trees look so nice out front. I glad to meet Lenin Thursday afternoon, and told how well things had started. The job went just as I expected and when finished, no one would have ever known everything what had to be done to put in drainage and remove trees. You all took great care to remove almost any trace that you were ever here. Great team!
Chesterfield VA 4/15
Mark - Just wanted to tell you that everything you planted last fall is coming up and looking very healthy. It's all beautiful and exciting. The oaks in the back haven't shown any sign of life yet, but I know they are among the last to wake up, and in addition to that, these guys are probably busy growing roots. I'll give them another six weeks before I get concerned. All the other trees are budding and leafing out. This weather is perfect.
Thank you for the wonderful plan you developed. I can't wait till next year when things will start to spread.
Mark,I am very pleased with the patio. I just love how it looks. Your staff was excellent! They were cordial and available to answer all my questions during the process. I'll be sure to recommend you all to my neighbors.
Again thanks so much for everything!
Mechanicsville, VA 4/15
This is meant to endorse my incredibly positive experience with work carried out by Cross Creek Nursery:
They installed a gravel and slate path in a very difficult location. The area is sloped and is prone to excessive water runoff. Mark McAulliffe suggested this type of walkway because of the good drainage it affords. His crew was very professional, well skilled, and courteous. They installed the path as scheduled, with an excellent choice and placement of the slate on the gravel foundation. After a couple of weeks water runoff slightly eroded a small side of the path. Without question Mark responded immediately and remedied the situation with attractive well sized "Chalet Stone". Another excellent choice and suggestion. All of the stone was supplied and installed at no cost, which is amazing in this time of all too common poor customer service. One could see that Mark truly cared about making things right and standing behind his work. To this day there is no erosion, and the walkway is attractive and a fine addition to the yard.
Cross Creek also installed a low dry stack wall in the adjacent sloping rear yard. Again, the stones were well chosen and skillfully placed. I had a few suggestions about moving some stones, and this was done willingly and carefully with a fine aesthetic. They transformed an unremarkable rear year into a pleasing and defined space for planting shrubs, perennials, and annuals. I cannot praise their work enough, and their ability to please the customer. I highly recommend Cross Creek Nursery to plan and create a landscape environment for you that is both high quality and affordable.
Mark - I continue to receive such wonderful comments on the yard. It's awesome.
City of Richmond 1/15
Mark - I really enjoyed working with Austin on this project. We will definitely come back to you guys on our next landscape project.
Austin - We are thrilled with the finished product. It exceeds our expectations. You and your staff are quite talented. They were very pleasant to work with. Thank you again. We would highly recommend your services.
Austin – looks awesome – the guys did a great job on the install. We had our first fire last night! Thanks and have a great Thanksgiving!
Mark - The guys are doing a great job and everything looks great. They're almost finished. I especially wanted to tell you how beautiful the trees are. All so healthy and bright, and the sycamores look like they're at east 20 feet tall! Can't wait for next spring to see everything pop. Thanks for all your help.
Hi Austin-The trees look great. Your staff was highly professional. I am very impressed by how they took the time to do a great job and cleaned up perfectly after they finished. Thanks so much!
Mark - The Work on the front yard looks spectacular. The crew did an amazing job.
Richmond - 10/14
Mark - The crew and you were just amazing to work with you. We are so thrilled with the results -
Reeds Landing 9/14
Mark - I LOVE our patio extension!!!!! I am soooooo glad we did this! It's beautiful! Once again......you and mike
and your crew are a joy to work with! Thank you, thank you, thank you Midlothian 8/14
Thank you Mark for the awesome job!!!!! Little Mark and Dave were wonderful. Little Mark has been so conscientious.
Mark - Yard looks great! Thanks to you, Jack, and his crew. They went out of their way to get everything done to my satisfaction.
Thanks again Mark. Again, very pleased with the works that was done. Your crew was hard working and professional. I was impressed. Midlothian 6/14
Good Afternoon Mark, I wanted to let you know that the crew did an amazing job today with the landscaping. I am very happy with the end result Midlothian 6/14Austin,I love the team that came yesterday. They did an AWESOME job. I hope you will come by and see the end product.
The Fan 4/14
I am working with your employee Ted. As a former manager I want to tell you how impressed I am with this man. A leader, organizer, hard worker and able to make decisions for and with me to ensure the best outcome. I am giving him a large tip because he is amazing. Both Christina and Ted represent your company in the highest of regard. Worth their weight in gold.
Austin, they just completed the sod job and it looks GREAT. Great crew and they cleaned up completely. Thanks
Austin We love our new front yard you all did a wonderful job. Thank you for making this an easy process. We will share pictures and send as many new customers to you as we can.
Hi Austin......we love our new patio waterfall. Thank you and thanks also to Mike and Jack.
Mark, We are really pleased with how nicely the fire pit and patio and landscaping looks. I cannot wait to watch the plants grow and bloom and change colors
Austin, Thanks for the follow up information. The walkway and landscaping look great! Your crew did an excellent job. They were extremely professional and a pleasure to work with.
Collegiate area 02/14
Austin, Everything looks super nice and the crew was exceptional. Thank you for providing all the info.
West End 12/13
Thank-you for following up Mark. The 3 gallon plants will be fine and I am sure they will transition well and grow quickly. I have been meaning to drop you a line so I'm glad to have the excuse now. I wanted to tell you how very much xxxxx and I appreciate the professionalism you have displayed from start to finish with our project, it was a pleasant surprise and not at all like our usual experience with contractors. I' m sorry that I can't remember the names of the young men who worked at our house, but they were both conscientious, hard working, and just a pleasure to deal with. We were frankly shocked with how quickly they finished the job. We look forward to dealing with your nursery on future projects, and will gladly recommend you to friends and neighbors. Woodlake 12/13
Austin, We love the landscaping. Thanks so much for the great job!!! Chesterfield 12/13
Mark, We are very happy and the yard was professionally done and looks great.
Austin, I love my yard. I hope I can get in touch with you later on to finish the rest. Thank you so much for your help
Good Morning, Austin. I'm following up to tell you how pleased I am with the repair you made on our pond. Cross Creek has again exceeded my expectations, but, it was your personal assurance that gave me peace of mind. You are an asset to the Cross Creek organization. Please convey my Thanks and appreciation to Mike and the crew for the exceptional job they did. I'm kind of running out of landscaping projects here, but I don't hesitate to tell everyone that Cross Creek is the Company to deal with!
Mark - It's xxxxx xxxxxx I wanted to tell you what I told Jack this morning - It was pure joy working with your crew out at our house. What an incredible knowledgeable group that take pride in what they are doing.
Austin - You are a model of Customer Service.
Bon Air 10/13
Austin, Thank you for the lovely and professional looking patio, seating wall, and fire pit you completed for us. It looks fantastic.
Magnolia Green 09/13
Hi Mark - First of all, I apologize that it took me so long to get in touch with you to say just how happy we are with the job that you all did on our front yard. It looks wonderful, and it all went so smoothly. I can't remember the name of the gentleman that was in charge those two days, but I can't say enough good things about working with him. I peppered the poor man with questions constantly and he was always happy to help me out. And of course you were so helpful throughout this process and I am very appreciative of how patient you were with us, always answering our questions and adjusting the project plan as needed. I recommended you all highly to my dad and I hope he'll be contacting you down the road for a similar job at his home.
Mark, Your guys are miracle workers!! My yard looks so much better already.
Ted, I just wanted to tell you that you and your crew did a completely fabulous job on our new stream. What a great and professional job you did, Thank you very much!!!
Dear Wendell, You have been amazing. I've really enjoyed working with you. I feel like you listen and really pay attention to our vision. You are a true artist. You put a lot of thought into the design and layout of the backyard and turned it into a delight. We are very incredibly please and what an awesome team with Jack as the leader.
Glen Allen 06/13
Hi Wendell, I love the new landscaped area! It is so peaceful to look out the kitchen window and see such a lovely sight. So far everything is doing well. I am checking on all the plants daily. I was very impressed with the foreman's professionalism. He rang the doorbell at exactly 8:00 AM. He was easy to talk to and was very knowledgeable. I hope that we will be back in touch with you sooner than I had anticipated for the next phase. Your communication, design, and help were exemplary! Thanks so much!
Mark, Just wanted to say Thank You! We are very pleased with our "new" front yard! Ted and his crew did a great job!
Hi Mark, I've been wanting to email you and let you know how pleased we are with the backyard. You did a fantastic job! Just when I thought it couldn't look any better, all of the plantings have really come to life and everything is even more beautiful. The backyard has become another room of our house. I also wanted to share some before and after pictures I had taken. Feel free to share them. They would be perfect for your portfolio. A gentleman contacted me yesterday for a reference and I shared some of them with him. If you need any more references, feel free to send them our way. You should also know Charter Colony named our backyard "Yard of the Month" last November. Midlothian 06/13
Austin, It's too hard to text to let you know how much I love the pond in the landscaping. It goes way beyond my wildest expectations! I love everything! My backyard Is my perception of what paradise must look like.
Henrico - 05/13
Wendell, xxxx and I are thrilled with our new landscape! The rock garden is beautiful and so is the new tree bed. We had lunch just now at our window looking out at the garden and felt great about it! Thank you very much for your thoughtful design which has improved the beauty of our home and met our Vaastu requirements. We really enjoyed working with you.
Glen Allen - 05/13
Good Morning Mark, I trust you are having a great week. I just wanted to take a moment to thank you for the wonderful job Cross Creek did landscaping the front of our facility. The finished product far exceeded our expectations. I will contact you again when we are ready to transition to the next phase of our improvements. Please thank your people and pass along our appreciation for their fine work. Jack was very easy to work with, and did a great job making our vision a reality.
Richmond - 03/13
Austin, I was so happy to come home from work yesterday and see a full pond and the waterfall running. the pond is absolutely beautiful and the waterfall is, indeed, spectacular! The lighting around the waterfall is the icing on the cake! If it had not been so cold last night I would've pulled a chair up by the pond with a bottle of wine and just watched and listened. :-). You and your crew have done a phenomenal job of finishing the pond and I truly appreciate everything!
My wife and I have wanted to do something with our backyard which was far from usable for family and entertainment. After several Nursery/Landscape company estimates we decided on Cross Creek Nursery to design and perform the work. The project was a major investment in excess of $40,000 dollars. They were not the lowest bid but on our first meeting they showed a genuine interest in what we wanted and attentive to our concerns. During construction the crew was great and if there was a question the crew leader did not hesitate to stop and talk with us. The result was nothing less than fantastic. When our friends first viewed our new backyard they asked if our yard was “Crashed”. We have used it more in one year than in the last 23 years. We consider it our “Backyard Vacation Area”. We have retained Cross Creek Nursery to maintain our lawn and garden beds. They offered to repair any problems with the hardscape beyond the first year for as long as we used them for lawn care and maintenance.
We are extremely happy with our investment and the result. The lawn service is exceptional. It was a pleasure to come home from work and have the yard looking neat and well manicured. We highly recommend “Cross Creek Nursery” for any landscaping needs in the Richmond, Virginia area. Thank you Mark and Andrew McAuliffe. Richmond 01/13
Austin, Thank you for all your expert design and work and patient explanations. We very much appreciate how you've been very responsive and always nice and considerate of what we wanted. We also appreciated that your team was very polite and careful and tidy in their work. We are very happy with the new landscape.
Thanks, Wendell. I was actually going to email you about the watering, so you are ten steps ahead of me! Thanks. I was just thrilled with everything about Cross Creek. Your crew arrived right on time - they were the nicest guys, too. The landscaping looks amazing - better than I had hoped for. It doesn't even look like my yard! I took pictures with my camera and have been showing them off at work. My friend, Meghann, who knows Jill (your boss's daughter), was also amazed but not surprised at the transformation. She had been telling me how wonderful Cross Creek is, and she was right! The guys also cleaned up so nicely. You could not tell they had been there, other than the yard looked so good. I am so glad I got you as a designer. I think we are really on the same page as far as what types of plants and the design and everything. I am a mathematics major, so I like the symmetry and the perfect curves and all that good stuff, and your style fits mine to a "T". Thank you so much for coming out to the nursery on your day off - that was so sweet of you. I would not call anyone else for my landscaping needs and I hope to work with you again in the future. Thanks again for everything.
West End 12/12
Good morning Mark, I hope this note finds you well and having fared well during storm Sandy. I just wanted to take a moment to thank you and your team for the beautiful landscape design and implementation @ our home in Glen Allen. (My Husband) and I are thrilled with the results! Hopefully in the spring you might also be interested in providing us with some suggestions on hard-scape design.
Glen Allen 11/12
Hi, Wendell, Both my husband and I are extremely pleased with the work you and the ground crew have done with our new tree plantings. Aesthetically, the placement of the trees is natural-looking and blends in beautifully with the original trees. The ground crew were on time, professional and very polite. You have been a joy to work with: you are extremely knowledgeable about landscaping, your design is exactly what I envisioned, if not better, you always returned my phone calls and emails promptly, and your cheerful and professional disposition repeatedly helped me cope under duress. Please feel free to use my husband and me for references. It will be our pleasure to refer others in need of landscaping to you and Cross Creek Nursery!
Austin, You all did a great job and I truly appreciate you arranging to have this done so quickly! It looks great, my only regret is I didn't do this earlier! I will always recommend you all for sure.
Good Morning Wendell, I love it! It looks...complete, I don't know what to tell you but you and your crew have done a fantastic job and your design really works well with front yard layout. I couldn't stop smiling when I came home yesterday, it just looks great!
We are extremely happy with the results of our project and will be sending before/after pictures to Austin very soon. Austin's vision for our patio area turned out absolutely beautiful, and the paving team does outstanding work! Thanks for you for everything.
Phase one of our property clean-up went fantastic. Everyone worked very hard to get the yard ready for landscaping and grass this fall. After meeting with Austin initially, we do want shade friendly grass and low maintenance shrubs and plants. We hope you can come up with a plan for our yard this fall at planting time. Thanks again! As far as feedback goes, I was very pleased with the design process and final product. I appreciated Mark’s quick responses and flexibility throughout the design phase as we worked through plant selections and timing options. Lenin and the other worker(s) were efficient and a pleasure to work with also.
I would like to comment on the wonderful yard improvement job the Cross Creek team did for me. They placed a border, filled in with stone, and cemented my uneven steps into my back yard. Michael was the team leader and the job he and his workers did was nothing less than awesome. He not only leveled my steps, but placed stones in the concrete to give it that really professional look with a finishing touch. I love it. I did not expect him to go the extra mile. The team was very professional, helpful, and hard working! I couldn’t have asked for a better job. It looks so wonderful, I can’t stop looking at it. Thank you so much for giving me a back yard that solved several issues and that I can be proud of. I will not hesitate to contact you with any future jobs…..and I do have another one in mind!
Keep up the good work!!
Thanks again to Austin for the plan and all of your folks involved in the installation.