See what recent clients have had to say about Cross Creek Landscaping:
Mark I'd also like to say thank you and amazing job! Stefi and Jonathan were wonderful. I loved that the first thing she said was, "Good morning! It's nice to meet you! I am so excited to get started on this job!". She has such a positive attitude and unbelievable work ethic. I have never seen someone work as hard as she did on our job. I would highly recommend you guys to anyone. From the beginning to end this has been the easiest and best experience I've had with landscapers yet! Henrico 4/17
Mark - We just love our new yard. Jack and his crew were terrific. Nelson's masonry work has been the talk of the neighborhood. It's great to finally have curb appeal. Richmond 4/17
Austin - Your guys did an awesome job. Could not be happier. Mosely 3/17
Mike and Mark - I am so pleased with the results of your work here at my humble abode.
Wow! The front and back yards have NEVER looked so good!
It has been a pleasure to work with you all. Richmond 3/17
Hey Mark, The back yard looks great! Even better than I was imagining. Midlothian, VA 3/17
Austin, Your team did a terrific job. I now feel safe walking out the back door. And more importantly, I feel my grandchildren are safe. The landing looks 100% better than it ever did. Thank you so much. Cross Creek has a devoted customer in me and I will spread the word about the excellent customer service and professionalism.
Please share this with your manager. Thank you, thank you. Richmond 3/17
Austin I just wanted you to know your crew did an excellent job. They were professional and did everything to insure that the job was done to our satisfaction. Midlothian 2/17
xxx and I want to say thank you for our wonderful landscaping. Christina Baker is fantastic. She knows her design plans, and her plants and is a great young lady to work with. The crews she put together for the hard scape-- Michael and his helper were fantastic and true artists. Their work was wonderful. Andrew and his helper really know their plants and did a great job with insulation. We are so happy with the results.
We thank all of you for a job well done. Midlothian 11/16
Hi Mark, I just want you to know how much we love, love, love our new walkway!! It turned out beautifully. Also, I was so impressed with your crew! What a group of hard working professionals! You should be very proud to have them represent Cross Creek.
Thank you for everything. We love Cross Creek (the only place we will go for anything related to our yard!). Midlothian 10/16
Austin, The team that was at the house was remarkable! They did an outstanding job not just planting and cleaning up but were professional and handled questions and slight modifications well. Thank you Austin.
Mark, I want to compliment Jack and Nelson. Not only do they do beautiful work, they work tirelessly during rain, heat and humidity. They need no supervision. Jack is also a problem solver. He finds alternative ways to complete a job and works around obstacles. Chesterfiled 9/16
Mark, The two guys you sent here were absolutely fabulous!! Polite, hard working and just great guys!! I want to tip them so if I can have their names and can write them a check, that would be great! The level of professionalism was so admired after the two folks who came here and then disappeared! I truly appreciate you all so much and will not only be posting on Facebook credited your company and Wendell's but this forum call NextDoor!! The before and after photo are amazing!!
You have a fan forever!! I am so glad I listened to Wendell when she kept saying how great you were!! Richmond 9/16
Hey Mark, as you know Jack and the guys finished up our patio project Friday and we have to say it's incredible but I'm sure you hear that all the time. I have to say after months and months of sitting here thinking and rubbing on our thoughts with regards to how we wanted this to turn out that we had no way of knowing it would end up being this nice, it is awesome and I'm thinking it will only get better looking as the time passes. Please pass along how much myself and xxxx appreciate everything that Jack and his guys did, especially in the extreme heat. If you ever have a perspective customer that wants to speak with someone who you've completed a project for such as this one, we have no problem speaking with them.
Hey Mark, Your team did a fabulous job on our yard! We are so happy with everything! Jack and his crew were wonderful to work with - great communication, accommodating and extremely professional. And they worked so hard - we truly appreciate all their physical efforts too!
I will highly recommend your company to anyone who is in need of your services and even to those who aren’t because we have yard bragging rights now...
We are also very happy with the weekly maintenance work…now our yard will continue to look amazing! Midlothian 7/16
Hey Austin - got home from work today and couldn't believe my eyes, what a huge transformation! The crew did such an amazing job - this turned out way better than we could have ever imagined!!
Please give the team a HUGE "Thank you" from us, as we couldn't be more pleased with the results of their hard work, professionalism, and attention to detail!
Only downside is, now I have to work all weekend to get the rest of the yard up to par ;) Richmond 6/16
Mark, Jack and Nelson have done a wonderful job. They are wrapping up the brick porch "pointing" now while we have a break in the weather. Could not have asked for better people or more skillful work. Chester 5/16
Christina, Wanted to let you know that we are extremely happy with the results of the design/installation. We so appreciate your recommendations on plant selection and placement. We also wanted to let you / Cross Creek management (please forward accordingly) know what a great job that Greg and ??? (I just forgot his name!) did. They are very professional, knowledgeable, thorough and went well above/beyond our expectations! They represent Cross Creek very well as do you. They are the best of ANY contractor we have had provide services to us.
We look forward to enjoying our outdoor living space and the beauty Cross Creek has brought to it. Midlothian 4/16
Austin - I can't even begin to express how much I love my new space in my backyard. It has far exceeded my expectations! Thank you for working with me throughout this whole process. Your crew has been equally as fantastic. It is still hard for me to believe that I have a level backyard. I was just looking at some before pictures that I took and it is truly hard to believe that it is the same space. Thanks for having a great vision for our space! Henrico 3/16
Mark All the work looks absolutely amazing—it turned out exactly as we pictured it, and we couldn’t be happier! We’ve already received so many compliments. Midlothian 3/16
The patio and walkway have turned out beautifully. The guys were so nice to work with – and I am sure they told you they had to work in 15 degree weather! Richmond 01/16
Mr. McAuliffe - I wanted to take the time to tell you how pleased we are with the patio and landscape installation. We are enjoying the new fire pit and the plants selected add so much to our outdoor area. I also want you to know what a pleasant experience it was to work with Michael and German on the install. They are very professional and knowledgable in what they do. As a new homeowner, I wish all of our contractors had been this nice. They worked throughout the day and thoughtfully planned every task in front of them. They were polite and kind. I just wanted you to know what valuable employees they are! We will call on Cross Creek again. We enjoyed working with Christina also and will expand on her plan as we can. Thanks and Merry Christmas - Chesterfield 12/15
Hi Austin,- a lot of thanks! The stone looks incredible, I don’t even know how it was placed so perfectly The Fan 10/15
Dear Christina and the Cross Creek Crew - I just wanted to let you know how pleased xxxx and I are with our new fire pit. We have put it to good use already and we are really pleased with how it turned it out. We would recommend working with Cross Creek to anyone. Richmond 10/15
Cross Creek did a wonderful job on our backyard. We are more than thrilled with how this turned out. We used the fire pit all weekend! Mark and his team provided top notch service! I highly recommend them for your landscaping needs. Midlothian 10/15
Hi Mark - I just wanted you to know I think the landscaping looks great! I was away until this afternoon and Michael very graciously accommodated some "adjustment" requests for me :). I appreciated his sincere desire to make sure I was completely satisfied. You have been so wonderful - and patient - to work with and the work is beautiful. Richmond 10/15
Hey Mark, We love, love, love the yard!!! Neighbors have even stopped by to comment on what a great job you guys did. Salisbury 9/15
Mark, I hope all is well. I just wanted to follow up to let you know how pleased xxxx and I are with the patio. Midlothian 9/15
Andrew, You know I just can't tell you enough how wonderful your guys are!!! Austin and Mike and their crew have been AMAZING and have gone above and beyond in my opinion! I will Definitely never go through any other Landscaping company!! You and your family should be proud!!!
My yard in my opinion hasn't been the easiest and Austin Sent people back out today to help with some stuff...just top notch service. Richmond 9/15
Mark and Mike, I'd like to thank you both for the great job here. Mike, your oversight to the work effort and responsiveness to any of my concerns was greatly appreciated. I'd also like to particularly commend Michael for his professionalism, courtesy, and genuine concern for a high-quality delivery. He made sure also to communicate and address our questions. He and Herman created an amazing front walk, patio, and retaining walls. We could not be more pleased. Thank you both again. Mosely 9/15
Good morning Mark- the crew did a great job of installing the wall and plants. We are very happy with the results. Thank you Chesterfield 8/15
Austin - They did a spectacular job! I had no idea they would finish yesterday or I would have tried to be here. I was out all afternoon and came home to the final product. Better than we expected; we are very pleased. And they did a good job in placing the sprinkler, cleanup, mulch, etc. Powhatan 8/15
Austin , our water feature continues to be such a blessing to us. You and your staff did a terrific job. Love these cool mornings where we can sit on the patio and enjoy it. Thanks again, Midlothian 7/15
Mark - We want to tell you how great the front yard looks. Chris and his team did an excellent job with the workmanship. They were very professional and courteous. Every step in the project they asked for our opinion to make it come out the way we wanted. We are quite pleased. Your plant selections were also spot on. Thanks so much. Moseley 6/15
Mark, The patio and landscaping look fantastic!! Jack is doing a fabulous job. Thanks. Midlothian, 6/15
Mark, I just wanted you to know how pleased we are with the landscape job which was completed yesterday.
I would like you to know how professional and polite Chris and his assistant (sorry I forgot his name) were throughout the landscaping process. I can tell they really take pride in their work. Chris was anxious to please and bring our plan to fruition. We only used 7 of the 9 baby gem boxwoods. I await your bill for final payment. Thank you so much.
P.S. We have already received compliments from our neighbors.
Mark, I just want to let you know how pleased I am with the landscaping! The transformation of my yard is incredible! Christopher and the other man (sorry I didn't get his name) were a delight and such hard workers - very professional! I also, met Greg who was great!
Thanks so much! I actually can't wait to pay cause thrilled with the work!
Austin, Your crew were very hard working and did an extremely good job. Thank them for us and thank you for the beautiful design. Midlothian 5/15
Austin, Thanks for everything! The back yard looks good, and the new trees look so nice out front. I glad to meet Lenin Thursday afternoon, and told how well things had started. The job went just as I expected and when finished, no one would have ever known everything what had to be done to put in drainage and remove trees. You all took great care to remove almost any trace that you were ever here. Great team! Chesterfield VA 4/15
Mark - Just wanted to tell you that everything you planted last fall is coming up and looking very healthy. It's all beautiful and exciting. The oaks in the back haven't shown any sign of life yet, but I know they are among the last to wake up, and in addition to that, these guys are probably busy growing roots. I'll give them another six weeks before I get concerned. All the other trees are budding and leafing out. This weather is perfect.
Thank you for the wonderful plan you developed. I can't wait till next year when things will start to spread. Richmond 4/15
Mark,I am very pleased with the patio. I just love how it looks. Your staff was excellent! They were cordial and available to answer all my questions during the process. I'll be sure to recommend you all to my neighbors.
Again thanks so much for everything! Mechanicsville, VA 4/15
This is meant to endorse my incredibly positive experience with work carried out by Cross Creek Nursery:
They installed a gravel and slate path in a very difficult location. The area is sloped and is prone to excessive water runoff. Mark McAulliffe suggested this type of walkway because of the good drainage it affords. His crew was very professional, well skilled, and courteous. They installed the path as scheduled, with an excellent choice and placement of the slate on the gravel foundation. After a couple of weeks water runoff slightly eroded a small side of the path. Without question Mark responded immediately and remedied the situation with attractive well sized "Chalet Stone". Another excellent choice and suggestion. All of the stone was supplied and installed at no cost, which is amazing in this time of all too common poor customer service. One could see that Mark truly cared about making things right and standing behind his work. To this day there is no erosion, and the walkway is attractive and a fine addition to the yard.
Cross Creek also installed a low dry stack wall in the adjacent sloping rear yard. Again, the stones were well chosen and skillfully placed. I had a few suggestions about moving some stones, and this was done willingly and carefully with a fine aesthetic. They transformed an unremarkable rear year into a pleasing and defined space for planting shrubs, perennials, and annuals. I cannot praise their work enough, and their ability to please the customer. I highly recommend Cross Creek Nursery to plan and create a landscape environment for you that is both high quality and affordable.
Mark - I continue to receive such wonderful comments on the yard. It's awesome. City of Richmond 1/15
Mark - I really enjoyed working with Austin on this project. We will definitely come back to you guys on our next landscape project. Richmond 1/15
Austin - We are thrilled with the finished product. It exceeds our expectations. You and your staff are quite talented. They were very pleasant to work with. Thank you again. We would highly recommend your services. Richmond 11/14
Austin – looks awesome – the guys did a great job on the install. We had our first fire last night! Thanks and have a great Thanksgiving! Brandermill 11/14
Mark - The guys are doing a great job and everything looks great. They're almost finished. I especially wanted to tell you how beautiful the trees are. All so healthy and bright, and the sycamores look like they're at east 20 feet tall! Can't wait for next spring to see everything pop. Thanks for all your help. Richmond 11/14
Hi Austin-The trees look great. Your staff was highly professional. I am very impressed by how they took the time to do a great job and cleaned up perfectly after they finished. Thanks so much! Midlothian 11/14
Mark - The Work on the front yard looks spectacular. The crew did an amazing job. Richmond - 10/14
Mark - The crew and you were just amazing to work with you. We are so thrilled with the results - Reeds Landing 9/14
Mark - I LOVE our patio extension!!!!! I am soooooo glad we did this! It's beautiful! Once again......you and mike
and your crew are a joy to work with! Thank you, thank you, thank you Midlothian 8/14
Thank you Mark for the awesome job!!!!! Little Mark and Dave were wonderful. Little Mark has been so conscientious. Midlothian 8/14
Mark - Yard looks great! Thanks to you, Jack, and his crew. They went out of their way to get everything done to my satisfaction. Chester 7/14
Thanks again Mark. Again, very pleased with the works that was done. Your crew was hard working and professional. I was impressed. Midlothian 6/14
Good Afternoon Mark, I wanted to let you know that the crew did an amazing job today with the landscaping. I am very happy with the end result Midlothian 6/14Austin,I love the team that came yesterday. They did an AWESOME job. I hope you will come by and see the end product. The Fan 4/14
I am working with your employee Ted. As a former manager I want to tell you how impressed I am with this man. A leader, organizer, hard worker and able to make decisions for and with me to ensure the best outcome. I am giving him a large tip because he is amazing. Both Christina and Ted represent your company in the highest of regard. Worth their weight in gold. Henrico 3/14
Austin, they just completed the sod job and it looks GREAT. Great crew and they cleaned up completely. Thanks Richmond 3/14
Austin We love our new front yard you all did a wonderful job. Thank you for making this an easy process. We will share pictures and send as many new customers to you as we can. Chesterfield 3/14
Hi Austin......we love our new patio waterfall. Thank you and thanks also to Mike and Jack. Midlothian 3/14
Mark, We are really pleased with how nicely the fire pit and patio and landscaping looks. I cannot wait to watch the plants grow and bloom and change colors Midlothian 02/14
Austin, Thanks for the follow up information. The walkway and landscaping look great! Your crew did an excellent job. They were extremely professional and a pleasure to work with. Collegiate area 02/14
Austin, Everything looks super nice and the crew was exceptional. Thank you for providing all the info. West End 12/13
Thank-you for following up Mark. The 3 gallon plants will be fine and I am sure they will transition well and grow quickly. I have been meaning to drop you a line so I'm glad to have the excuse now. I wanted to tell you how very much xxxxx and I appreciate the professionalism you have displayed from start to finish with our project, it was a pleasant surprise and not at all like our usual experience with contractors. I' m sorry that I can't remember the names of the young men who worked at our house, but they were both conscientious, hard working, and just a pleasure to deal with. We were frankly shocked with how quickly they finished the job. We look forward to dealing with your nursery on future projects, and will gladly recommend you to friends and neighbors. Woodlake 12/13
Austin, We love the landscaping. Thanks so much for the great job!!! Chesterfield 12/13
Mark, We are very happy and the yard was professionally done and looks great. Salisbury 12/13
Austin, I love my yard. I hope I can get in touch with you later on to finish the rest. Thank you so much for your help Chester 12/13
Good Morning, Austin. I'm following up to tell you how pleased I am with the repair you made on our pond. Cross Creek has again exceeded my expectations, but, it was your personal assurance that gave me peace of mind. You are an asset to the Cross Creek organization. Please convey my Thanks and appreciation to Mike and the crew for the exceptional job they did. I'm kind of running out of landscaping projects here, but I don't hesitate to tell everyone that Cross Creek is the Company to deal with! Richmond 11/13
Mark - It's xxxxx xxxxxx I wanted to tell you what I told Jack this morning - It was pure joy working with your crew out at our house. What an incredible knowledgeable group that take pride in what they are doing. Midlothian 11/13
Austin - You are a model of Customer Service. Bon Air 10/13
Austin, Thank you for the lovely and professional looking patio, seating wall, and fire pit you completed for us. It looks fantastic. Magnolia Green 09/13
Hi Mark - First of all, I apologize that it took me so long to get in touch with you to say just how happy we are with the job that you all did on our front yard. It looks wonderful, and it all went so smoothly. I can't remember the name of the gentleman that was in charge those two days, but I can't say enough good things about working with him. I peppered the poor man with questions constantly and he was always happy to help me out. And of course you were so helpful throughout this process and I am very appreciative of how patient you were with us, always answering our questions and adjusting the project plan as needed. I recommended you all highly to my dad and I hope he'll be contacting you down the road for a similar job at his home. Richmond 09/13
Mark, Your guys are miracle workers!! My yard looks so much better already. Petersburg 08/13
Ted, I just wanted to tell you that you and your crew did a completely fabulous job on our new stream. What a great and professional job you did, Thank you very much!!! Richmond 07/13
Dear Wendell, You have been amazing. I've really enjoyed working with you. I feel like you listen and really pay attention to our vision. You are a true artist. You put a lot of thought into the design and layout of the backyard and turned it into a delight. We are very incredibly please and what an awesome team with Jack as the leader. Glen Allen 06/13
Hi Wendell, I love the new landscaped area! It is so peaceful to look out the kitchen window and see such a lovely sight. So far everything is doing well. I am checking on all the plants daily. I was very impressed with the foreman's professionalism. He rang the doorbell at exactly 8:00 AM. He was easy to talk to and was very knowledgeable. I hope that we will be back in touch with you sooner than I had anticipated for the next phase. Your communication, design, and help were exemplary! Thanks so much! Midlothian 06/13
Mark, Just wanted to say Thank You! We are very pleased with our "new" front yard! Ted and his crew did a great job! Midlothian 06/13
Hi Mark, I've been wanting to email you and let you know how pleased we are with the backyard. You did a fantastic job! Just when I thought it couldn't look any better, all of the plantings have really come to life and everything is even more beautiful. The backyard has become another room of our house. I also wanted to share some before and after pictures I had taken. Feel free to share them. They would be perfect for your portfolio. A gentleman contacted me yesterday for a reference and I shared some of them with him. If you need any more references, feel free to send them our way. You should also know Charter Colony named our backyard "Yard of the Month" last November. Midlothian 06/13
Austin, It's too hard to text to let you know how much I love the pond in the landscaping. It goes way beyond my wildest expectations! I love everything! My backyard Is my perception of what paradise must look like. Henrico - 05/13
Wendell, xxxx and I are thrilled with our new landscape! The rock garden is beautiful and so is the new tree bed. We had lunch just now at our window looking out at the garden and felt great about it! Thank you very much for your thoughtful design which has improved the beauty of our home and met our Vaastu requirements. We really enjoyed working with you. Glen Allen - 05/13
Good Morning Mark, I trust you are having a great week. I just wanted to take a moment to thank you for the wonderful job Cross Creek did landscaping the front of our facility. The finished product far exceeded our expectations. I will contact you again when we are ready to transition to the next phase of our improvements. Please thank your people and pass along our appreciation for their fine work. Jack was very easy to work with, and did a great job making our vision a reality. Richmond - 03/13
Austin, I was so happy to come home from work yesterday and see a full pond and the waterfall running. the pond is absolutely beautiful and the waterfall is, indeed, spectacular! The lighting around the waterfall is the icing on the cake! If it had not been so cold last night I would've pulled a chair up by the pond with a bottle of wine and just watched and listened. :-). You and your crew have done a phenomenal job of finishing the pond and I truly appreciate everything! Richmond 02/13
My wife and I have wanted to do something with our backyard which was far from usable for family and entertainment. After several Nursery/Landscape company estimates we decided on Cross Creek Nursery to design and perform the work. The project was a major investment in excess of $40,000 dollars. They were not the lowest bid but on our first meeting they showed a genuine interest in what we wanted and attentive to our concerns. During construction the crew was great and if there was a question the crew leader did not hesitate to stop and talk with us. The result was nothing less than fantastic. When our friends first viewed our new backyard they asked if our yard was “Crashed”. We have used it more in one year than in the last 23 years. We consider it our “Backyard Vacation Area”. We have retained Cross Creek Nursery to maintain our lawn and garden beds. They offered to repair any problems with the hardscape beyond the first year for as long as we used them for lawn care and maintenance. We are extremely happy with our investment and the result. The lawn service is exceptional. It was a pleasure to come home from work and have the yard looking neat and well manicured. We highly recommend “Cross Creek Nursery” for any landscaping needs in the Richmond, Virginia area. Thank you Mark and Andrew McAuliffe. Richmond 01/13
Austin, Thank you for all your expert design and work and patient explanations. We very much appreciate how you've been very responsive and always nice and considerate of what we wanted. We also appreciated that your team was very polite and careful and tidy in their work. We are very happy with the new landscape. Richmond 12/12
Thanks, Wendell. I was actually going to email you about the watering, so you are ten steps ahead of me! Thanks. I was just thrilled with everything about Cross Creek. Your crew arrived right on time - they were the nicest guys, too. The landscaping looks amazing - better than I had hoped for. It doesn't even look like my yard! I took pictures with my camera and have been showing them off at work. My friend, Meghann, who knows Jill (your boss's daughter), was also amazed but not surprised at the transformation. She had been telling me how wonderful Cross Creek is, and she was right! The guys also cleaned up so nicely. You could not tell they had been there, other than the yard looked so good. I am so glad I got you as a designer. I think we are really on the same page as far as what types of plants and the design and everything. I am a mathematics major, so I like the symmetry and the perfect curves and all that good stuff, and your style fits mine to a "T". Thank you so much for coming out to the nursery on your day off - that was so sweet of you. I would not call anyone else for my landscaping needs and I hope to work with you again in the future. Thanks again for everything. West End 12/12
Good morning Mark, I hope this note finds you well and having fared well during storm Sandy. I just wanted to take a moment to thank you and your team for the beautiful landscape design and implementation @ our home in Glen Allen. (My Husband) and I are thrilled with the results! Hopefully in the spring you might also be interested in providing us with some suggestions on hard-scape design. Glen Allen 11/12
Hi, Wendell, Both my husband and I are extremely pleased with the work you and the ground crew have done with our new tree plantings. Aesthetically, the placement of the trees is natural-looking and blends in beautifully with the original trees. The ground crew were on time, professional and very polite. You have been a joy to work with: you are extremely knowledgeable about landscaping, your design is exactly what I envisioned, if not better, you always returned my phone calls and emails promptly, and your cheerful and professional disposition repeatedly helped me cope under duress. Please feel free to use my husband and me for references. It will be our pleasure to refer others in need of landscaping to you and Cross Creek Nursery! Midlothian 11/12
Austin, You all did a great job and I truly appreciate you arranging to have this done so quickly! It looks great, my only regret is I didn't do this earlier! I will always recommend you all for sure. Midlothian 10/12
Good Morning Wendell, I love it! It looks...complete, I don't know what to tell you but you and your crew have done a fantastic job and your design really works well with front yard layout. I couldn't stop smiling when I came home yesterday, it just looks great! Richmond 10/12
We are extremely happy with the results of our project and will be sending before/after pictures to Austin very soon. Austin's vision for our patio area turned out absolutely beautiful, and the paving team does outstanding work! Thanks for you for everything. Richmond 10/12